Prior to delivery or pick up, you have five days from the date of purchase to change or cancel your order. If you choose to cancel your order, your money will be refunded in the form of store credit. However, after the delivery or pick up has taken place any change or cancellation is subject to management approval. If approved, merchandise must be returned immediately and in original condition. All returns will be processed a minimum 10% restocking/handling fee. Should you need our service to pick up the merchandise, an additional pick up fee (varies by location) will be applied. NOTE! All Special Orders, “As Is” items, and items marked “Final Sale” are not returnable. A storage fee of $75 per month will be applied to any order held for over 90 days from the date of purchase.
INspiration offers a one-year limited warranty, to the original purchaser, against manufacturer defects towards labour and materials or replacements. This applies to all of our products, except floor models, “As-Is” or “Final Sale” items, and Special Order items. Inspiration is not responsible for the transportation of goods but can arrange pick-up/delivery within our regular delivery areas for a fee. Some manufacturer’s warranties are subject to transportation and/or labour fees.
Out of Town Shipping
We are happy to accommodate out of town customers who make the effort to come visit us. There are of course complications that arise in these circumstances. Therefore, until full transport/product insurance is purchased, we will not release any items. Inspiration is not responsible for damages caused during transportation by a third party, any claims or issues must be handled with that third party directly. However, all merchandise shipped by a third party courier will be inspected by us and our experienced team prior to shipping. To ensure a thorough inspection, an additional 4-5 business days is required for the inspection prior to pick-up by the courier. Arranging this pick up can be done through your sales associate or through our warehouse coordinator (604-464-6080). Certain rules apply for GST/PST exemption. For further questions, please see store for details.
We pride ourselves on providing fair prices and excellent service to all of our customers and the people of Vancouver. Therefore, we will price match any local competition of the same product advertised in local print. If you have already made your purchase and discover a price discrepancy within 30 days of the purchase, we will still honour our promise and provide the difference as a store credit.
Accepted Payment Methods
We try to be as flexible as possible when it comes to payment methods. We accept most major debit/credit including Union Pay. We accept cash, bank draft, and wire payments through our bank. We accept corporate and personal checks, but all checks must completely clear our bank before orders can be released. We also facilitate financing through Desjardins. See store for further details.